Refund policy

RETURN & EXCHANGE

All products purchased at The Bristol Fairy cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. 

If you'd like to exchange a product, please email us at thebristolfairy@gmail.com

• All items must be returned new, unused,unwashed and in original packaging

• Items that you would like to return and exchange should be sent back to us within 7 days of your order being received.

• Please noted all customers are responsible for shipping costs for returns unless it is due to products' manufacturing faults.

• Once we received, returned items are processed within 10 working days

NON-RETURNABLE ITEMS:

• All items purchased on sale.

• Discount code orders.

• All accessories, hats and socks.

FAULTY ITEMS

We only issue refunds if a product is defective or damaged.

If any disputes arises, The Bristol Fairy will have the final say.